About us

We’re a UK-based SaaS company specialising in NEC contract management solutions. We support clients within the UK and on an international basis. Our platform helps organisations in sectors such as utilities, infrastructure, government, and construction manage contracts with greater accuracy, efficiency, and compliance. As we scale, we’re looking for an Account Manager to help our customers get the very best from our platform and to build long-term, trusted partnerships.

The Role

As an Account Manager, you will report into the Head of Account Management, and you’ll act as the key relationship holder for a group of customers. Your focus will be on service and support: guiding them through onboarding, ensuring they gain maximum value from our product, and helping them embed it successfully within their organisation. You’ll work closely with Business Development and Product teams to capture feedback, resolve issues quickly, and ensure our customers feel listened to and well supported.

Alongside this, you’ll also play a role in protecting and growing customer value — supporting renewals and highlighting potential growth opportunities where our platform can deliver further benefit. You will be commercially aware and confident in identifying when a customer is ready to expand.

Key Responsibilities

• Own the day-to-day relationship with a portfolio of customers.
• Guide new customers through onboarding and initial adoption of the platform.
• Proactively engage with customers to monitor usage, adoption, and satisfaction.
• Act as the main point of contact for queries, ensuring a swift and helpful response.
• Capture customer feedback and communicate it clearly to the Product team.
• Run regular check-ins and account reviews to ensure customers are confident and informed.
• Build trusted relationships with a range of stakeholders, becoming their go-to contact.
• Support contract renewals by ensuring value is clear and documented.
• Identify and flag opportunities for growth (e.g. additional licences, modules, or services) and work with Business Development to progress them.
• Maintain accurate notes and updates in CRM (HubSpot).
• Monitoring and responding to support tickets in line with SLAs.
• Contribute to tender submissions, from early-stage qualification through to bid writing and presentations.

• Represent the company at relevant industry events, meetings, and networking opportunities to uncover and develop leads.
• Collaborate with Marketing to support campaigns and share sector insights.
• Continually act with integrity and in line with the best interest of the business. Demonstrating high standards of behaviour including responsibility, accountability and reliability.
• Work with internal teams to ensure new clients are set up for success post-sale.

Skills & Experience

• Experience in Account Management, Customer Success, or client-facing roles (SaaS or B2B technology preferred).
• Fluency in Spanish (speaking and writing) would be highly desirable
• Strong interpersonal skills with a service-first approach.
• Clear communicator with excellent listening skills.
• Highly organised, able to manage multiple accounts with attention to detail.
• Commercial awareness: comfortable discussing value, benefits, and outcomes with customers.
• Curious and proactive, keen to understand customer needs and spot areas for improvement.
• Comfortable working in a growing business where processes are evolving.
• Effective communicator, with strong presentation and proposal-writing skills.
• Familiarity with public sector procurement frameworks, including tender portals, compliance documentation and bid processes would be advantageous.
• Able to manage your own time, juggle multiple opportunities and maintain momentum.
• Familiarity with NEC contracts or the UK construction and infrastructure landscape is highly desirable.
• CRM savvy, ideally HubSpot.

What We Offer

• Salary Band:  £40,000 to £50,000.
• Annual Bonus: Based on company and individual performance.
• Holiday: 25 days of holiday, with an additional day added each year, up to a maximum of 30 days, plus bank holidays.
• Pension Scheme: 4% employee contribution, matched with 4% employer contribution.
• Life Assurance:
• Private Medical Insurance:Provided
• Hybrid Working: The opportunity to work from home on a regular basis or work from our office on the Docks. There will be a requirement to come to the office at least one day per week.
• Regular team socials.

In addition, you can look forward to development opportunities in a growing business and a supportive, collaborative team culture.

We’re an equal opportunities employer and welcome applications from all suitably qualified candidates.

Please note – due to the nature of some client contracts, any offer of employment is subject to screening (right to work, identity checks, DBS and a 3-year reference check)